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CALLING CARD

1. Benefits
2. Calculation of the cost of a call made with your Calling Card
3. Call tracking for companies
4. Calls eligible for your NorthernTel long distance plan
5. Calling card for non-customers
6. Calling from Canada
7. Change your PIN
8. Deactivating a Calling Card
9. Delivery time
10. Forgot your PIN?
11. Local usage charges
12. Long distance charges while traveling overseas
13. Long distance usage charges
14. Internet Security Services Loss or theft
15. Making successive calls with your Calling Card
16. Off-peak discount
17. Order more than one Calling Card
18. Ordering fee
19. Placing a long distance call with Calling Card
20. Traveling – without a card 13
21. Traveling with Canada Direct 15
22. Your Calling Card and your child 18

1: What are the benefits of using my NorthernTel Calling Card?

It is the most practical and economical way to make long distance calls when you are not at home.

  • The long distance calls made with your NorthernTel Calling card are charged directly to your telephone bill.
  • If you are subscribed to a NorthernTel long distance plan, you can also enjoy the savings you get under your long distance plan, depending on the terms and conditions of your plan.
  • Furthermore, if you make your long distance calls during off-peak hours, you will receive an additional discount on calls made during this period. The off-peak periods are every day from 6 p.m. to 8 a.m. and weekends.
  • You can avoid making collect or third-party-billed calls, which are more expensive.

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2: How is the charge determined for a call placed with my Calling Card?

Here are the criteria used for calculating the charge for a long distance call:

  • Where the call originates and terminates
  • Duration of the call
  • Type of call (station-to-station, person-to-person, collect)
  • Direct-dialed or operator-assisted call
  • Time call placed
  • Day call placed

NorthernTel's rates apply to any call, provided that the call originates from or terminates in NorthernTel territory. The rates include discounts during off-peak periods and those offered under your NorthernTel long distance plan according to the terms of your plan.

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3: I have a business in NorthernTel territory. Can I find out the dates, durations and places of long distance calls made by my employees?

Yes, you can. Simply order NorthernTel Calling Cards free, with different numbers for each of your employees. These Calling Cards are "fictitious", as each of them will carry a telephone number that is only used for recording long distance calls placed with this card. The number cannot be used for any other purposes.

The NorthernTel telephone bill you receive will then provide you with the details of the calls made for each "fictitious" Calling Card number.

You must contact a Customer Service agent at 1-800-360-8555 to order a “fictitious” Calling Card.

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4: What types of calls are not eligible for my NorthernTel long distance plan?

For a long distance call to be eligible for your long distance plan, it must be a station-to-station call, placed with your NorthernTel Calling Card and whose originating or terminating point is in Canada.

For example, if you are outside of Canada and you use your Calling Card to place a call to another location also outside of Canada (e.g., Florida to New York or Florida to Paris), this call will not be eligible for the savings under your NorthernTel long distance plan, since neither the originating or the termination point of the call is located in Canada.

In these cases, we suggest that you always use Canada Direct service so that the charges for your calls will always be based on NorthernTel's rates and the discounts provided under your NorthernTel long distance plan.

Please note that the Canada Direct service will no longer be available as of August 1st, 2016.

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5: I am not a NorthernTel customer. Can I get a NorthernTel Calling Card?

Yes, you can obtain a NorthernTel Calling Card without being a NorthernTel telephone service subscriber. We will issue you a so-called "fictitious" Calling Card and all calls made with this card will be applied to a "fictitious" NorthernTel bill. A "fictitious" Calling Card carries a telephone number that is used only to record long distance calls placed with this card. This number cannot be used for any other purposes.

This service is extremely practical, if, for instance, you live with another person and you do not want your long distance calls to be included on the same bill. NorthernTel will issue you a "fictitious" Calling Card free of charge and all charges for long distance calls placed with your Calling Card will be charged to a separate bill addressed to your attention.

You must contact a Customer Service agent at 1-800-360-8555 to order a “fictitious” Calling Card.

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6: I am a NorthernTel customer. If I make a long distance call with my NorthernTel Calling Card from Toronto to Montréal, what rate will I be charged?

When the call does not originate in NorthernTel territory (Toronto) and is not directed to a destination in NorthernTel territory (Montréal), the charge for the call is based on the rates of the telephone company from where the call is placed (in this case, Toronto). Also, if the originating telephone company offers discounts during off-peak periods, these discounts will have already been calculated (included) in the discount amount indicated on your NorthernTel bill.

To avoid surprises, we suggest that, in addition to your Calling Card, you use Canada Direct service at all times. This enables you to take advantage of NorthernTel's rates when you are traveling within Canada and abroad. To find the Canada Direct access telephone numbers for some 120 countries, call Canada Direct at 1-800-561-8868.

Please note that the Canada Direct service will no longer be available as of August 1st, 2016.

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7: Can I choose the personal identification number (PIN) for my NorthernTel Calling Card?

Your Calling Card will be sent to you with a PIN programmed by default. If you want to change it afterwards, you can by calling a NorthernTel Customer Service agent at 1-800-360-8555.

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8: There were two of us using the same NorthernTel Calling Card. The other person is no longer living with me. Should I have this person's Calling Card cancelled?

Yes. Call our Customer Service now at 1-800-360-8555. For added security, we will issue you a new Calling Card with a new personal identification number (PIN). If you do not cancel your current Calling Card, you will remain liable for all calls this person may make with his or her Calling Card, as the charges for these calls will be applied to your telephone bill.

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9: If I order a NorthernTel Calling Card, when will I receive it?

Please allow three weeks for delivery of your new NorthernTel Calling Card.

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10: I've forgotten my personal identification number (PIN) for my NorthernTel Calling Card. What should I do?

Just call a NorthernTel Customer Service agent at 1-800-360-8555.

 

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11: Is there a charge for using my NorthernTel Calling Card for making a local call?

There is a $1 charge if you use your NorthernTel Calling Card for making a local call from a pay phone, if you're caught without change. Though you may use your Calling Card for making a local call from a pay phone, the Prepaid phone card is a more economical choice for local calls. Prepaid phone cards are replacing quarters. They are available in $5, $10 and $20 denominations wherever newspapers are sold and at NorthernTel stores.

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12: If I am in an overseas country and I use my NorthernTel Calling Card as well as Canada Direct service, what charges will I be billed?

If you use an operator to make your call, the call set-up charge will be $7.50 plus the minutes priced according to the originating country.

To find out what the rate is for a long distance call made from an overseas country, contact NorthernTel's Customer Service or call an operator by dialing 0 (zero).

Please note that the Canada Direct service will no longer be available as of August 1st, 2016.

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13: Is there a charge for using my NorthernTel Calling Card?

Call completion charges apply on both direct-dialed and operator-assisted long distance calls (Canada and United-States) made with the NorthernTel Calling Card.
Automated Communications Tariffs
Calling card $3.50
Credit card $3.50
Collect calls $4.00
Billed to a third number $4.00

Operator Assisted Communications Tariffs
Calling card $4.50
Sent paid from $5.75
Collect calls $5.75
Billed to a third number $5.75
When duration or tariff are asked by caller $5.75
Person to person $6.75

If you are subscribed to a NorthernTel long distance plan, the discounts to which you are entitled under your plan will apply to the $3.50 (or $4.00) call set-up charge, as well as to the long distance minutes of your call. It is therefore very advantageous to be subscribed to a NorthernTel long distance plan and use your NorthernTel Calling Card when you are away from home.

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14: I've lost my NorthernTel Calling Card. Should I cancel it to prevent other people from charging calls to my account?

For your protection, your PIN (personal identification number) does not appear on your NorthernTel Calling Card. It consists of four digits and it is delivered to you at the same time as your Calling Card.

If you did not write your PIN on your Calling Card, then it is impossible for anybody else to use it. For security reasons, NorthernTel does not print the last four digits (PIN) on its cards. You must notify NorthernTel about the loss of your card.

If you lose your NorthernTel Calling Card

8 a.m. to 6 p.m., Monday to Friday:

Call toll free 1-800-360-8555

Outside of NorthernTel’s business hours:

Call toll free 1 800 561-8888

15: If I use the "pound" (#) key on my phone to make successive long distance calls with my NorthernTel Calling Card, how much will I be billed for call set-up charges?

There is a $3.50 charge for each successive call you make. Using the "pound" (#) key just saves you from having to enter your Calling Card number each time.

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16: What are NorthernTel's off-peak discount periods?

You get a 15% discount on your long distance calls between 6 p.m. and 8 a.m. on weekdays and all weekend. These discounts apply to long distance calls to Quebec, other Canadian provinces, and the United States.

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17: Can I order more than one Calling Card?

Yes, you can order more than one Calling Card for the same telephone number. Residential customers may order up to 3 cards, business customers up to 7 cards.

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18: Is there a charge for ordering a NorthernTel Calling Card?

No. There is no charge for ordering a Calling Card. Charges apply when you use the card.

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19: How do I place a long distance call with my NorthernTel Calling Card?

Outside your home (within Canada and the U.S.)

Keep in mind that, in order to be connected directly to our network and avoid hassles and unexpected charges, you must dial 1 800 555-1111 when you are calling from Canada and the U.S.

Within NorthernTel territory

  • When you are travelling in Québec and remain within NorthernTel’s territory, you can call direct by dialing 0, the area code and number of the person you are calling, followed by your Calling Card number and your four-digit PIN.

From any regular or cell phone

  • Dial « 0 » followed by the number you are calling. Wait for instructions. Next, enter your Calling Card number and your 4-digit PIN (personal identification number).

From a pay phone

No more hunting for change or entering a long code, since most pay phones today are equipped with card readers!

  • First, insert your Calling Card into the card reader in the direction indicated on the phone. Dial « 0 » and the number you are calling. A voice prompt will then ask you to enter your 4-digit PIN.
  • If you’re calling from a public phone that doesn’t have a card reader, dial « 0 » followed by the number you are calling. Wait for instructions. Enter your Calling Card number and 4-digit PIN number.

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20: What can I do if I'm away home and I've forgotten my Calling Card?

If you have memorized your Calling Card number and your personal identification number (PIN), you can make calls by entering your Calling Card number on the phone keypad. You do not have to insert your Calling Card in the yellow card reader.

If you have forgotten your PIN number, just call a NorthernTel Customer Service agent at 1-800-360-8555.

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21: What is Canada Direct?*

With Canada Direct service, you can call Canada from over 130 countries and call 240 countries and territories from over 70 countries through the Canadian telecommunications network.

With Canada Direct and your Calling Card, your NorthernTel long distance savings plan travels with you. This means attractive discounts on all calls placed or received in Canada.

To use Canada Direct while traveling, and enjoy Canadian rates:

  • Dial the Canada Direct* access number for the country you are calling from.
  • Once in communication with the automated system in Canada, follow the voice prompts and your call will be connected (in Canada or elsewhere in the world). The voice system will ask you to enter your Calling Card number including your four-digit PIN.
  • You can always speak to a bilingual Canadian operator by pressing “0” at any time during the voice prompts.
  • Once you are connected to the operator, ask to have your call billed to your Calling Card (you will be asked for your Calling Card number and PIN).
  • Tell the operator the phone number of the person you are calling.
  • When you use your NorthernTel Calling Card, you can make up to five calls in a row without hanging up by simply pressing # after each call.

You can order your own wallet card listing the access numbers for over 130 countries where Canada Direct service is available by calling 1 800 561-8868.

Access codes occasionally change and new countries are constantly being added to the list. It is therefore a good idea to check your list before traveling.

*Please note that the Canada Direct service will no longer be available as of August 1st, 2016.

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22: My child is about to go abroad. What is the most economical and practical way for her to reach me?

Your child should take a NorthernTel Calling Card with her. She could also memorize your Calling Card number and associated PIN and then would not have to carry the card. It would also be advantageous to use Canada Direct service.

Combined use of the NorthernTel Calling Card and Canada Direct service provides a number of benefits:

  • Not only are you able to speak to a Canadian operator in your language, but you also benefit from NorthernTel long distance rates instead of those of the country you are visiting (Canada Direct benefits).
  • If you are subscribed to a NorthernTel long distance plan, you also enjoy the savings provided under your long distance plan.
  • If applicable, you also enjoy discounts during off-peak periods.

To find the Canada Direct service access numbers for some 120 countries, call Canada Direct at 1-800-561-8868.

Please note that the Canada Direct service will no longer be available as of August 1st, 2016.

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