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DIRECTORY

1. Canada411 listings
2. Changing a listing
3. Cost of a directory and ordering
4. Frequency of updates
5. Listing a cell number
6. Listing an email and Web address
7. Listing errors
8. Moving
9. Numbers not findable
10. Ordering a directory

1: I've been to the Canada411 Web site and I couldn't find my name, although it is listed in NorthernTel's telephone directory. Why?

NorthernTel's directories are part of the Canada411 site. Canada411 manages the updating of the Internet databases containing the directories of all the telephone companies in Canada.

If you did not find the information you are looking for, we suggest that you write to Canada411 at the following address: http://www.canada411.ca/about/contact.html

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2: How can I have my name listing modified in the telephone directory?

You can modify it by calling NorthernTel's Customer Service at 1-800-360-8555.

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3: Do I have to pay for my telephone directory?

All customers are supplied with a telephone directory free of charge every year, during a specific delivery period. NorthernTel also provides a free directory for new telephone installations.

You can order additional telephone directories free of charge through the Yellow Pages Group Service Center at 1 800 268-5637.

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4: How often does NorthernTel update the contents of its directories?

The directory listings are updated regularly in our systems. However, the directories are only printed once a year. So, a change made to your file will only appear in the next edition.

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5: Can I have my cell number listed in the directory?

Yes. Simply contact your cellular service provider. A registration fee applies.

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6: Can I add my Web site address (www.site.com) and/or email address (e.g., johndoe@domain.ca) to the telephone directory for my area?

Yes. Simply call NorthernTel's Customer Service at 1-800-360-8555.

Please note that an account-processing fee of $20 (residential) or $34.65 (business) applies. Also, each additional listing costs $1.50 (residential) or $2.65 (business) per month. So, if you have a listing added for a Web site address and another for your email address, it will cost you $3 more per month (i.e., $1.50 for each additional listing). This charge and the account-processing fee will be added to your monthly telephone bill.

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7: How can I have an error in my name or address corrected in the telephone directory?

Call NorthernTel's Customer Service at 1-800-360-8555 to have the error corrected, free of charge.

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8: If I move, will I receive a new telephone directory?

If you move within the same area, you must take your directory with you. However, if you move to a different area but still on the NorthernTel territory, we will send you a directory for your new area.

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9: I cannot find numbers in my directory for an area that I can call without having to pay long distance charges. How can I find these numbers?

You can consult the Canada411 service by Internet (www.canada411.ca) or just call Yellow Pages Group Service Center at 1 800 268-5637. A representative will be pleased to send you a directory, free of charge, for an area to which you can place calls toll free.

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10: How can I order a telephone directory?

If you wish to receive a directory for your area or if you want to buy one for another region, please call Yellow Pages Group Service Center at 1-800-268-5637 from Monday to Friday, during business hours.

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